Table of Contents
Table of Contents
- Job Description
- Degree Level
- Degree Area
Job Description
- Ensure service standards are not compromised at any level.
- Responsible for managing contact center agents and meeting all the demands/standard of Projects.
- Ensuring optimal resource management and delivery of customer services.
- Responsible for shift management and smooth operation of call center agents.
- Providing guidelines to call center agents for handling customers of various natures.
Degree Level
- Masters/Bachelors (Hons)16 Years of Education
Degree Area
- Business Administration
- Computer Engineering/Sciences
- Development Management
- Information Engineering/Sciences
- Information Technology
- Management
- Project Management
- Public Administration
- Operational Management
- Computer Engineering
- Administrative Sciences
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